A Twin Cities travel agency that abruptly closed its doors last month says has set up a procedure for customers to get refunds.
In a statement Thursday, Hobbit Travel says customers who can't get refunds from their credit card companies - or who paid with cash, check or debit cards -can contact its staff via e-mail or phone for help.
The statement indicates about 2,400 customers are out money.
Citing financial difficulties, Hobbit shut down Dec. 22, leaving thousands of customers scrambling to see if their trips were still on.
Affected customers can email the company at firstname.lastname@example.org, or starting Monday, call 612-338-8880.
Hobbit President George Wozniak is apologizing, but cautions the process is likely to take some time.
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Note: If you've had your travel affected by Hobbit Travel's shut down, please contact MPR's Martin Moylan at #651-290-1311 or by e-mail at email@example.com to tell your story.