New J.C. Penney Caters To Impatient Manhattanites

News & Features Jim Zarroli · ·
Eric Delgado, a "runner" in the shoe department at the new J.C. Penney in midtown Manhattan, loads shoes onto a dumbwaiter, which transports them to the salesroom floor one flight up. When a salesperson needs a pair of shoes for a customer, it's Delgado's job to dash around a lower floor stockroom and send them up.