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Outsourced Call Centers Return, To U.S. Homes

Indian workers answer telephone calls at a call center on the outskirts of New Delhi in 2008. Increasingly, American companies are employing U.S. workers to handle customer service calls in their own homes.
Indian workers answer telephone calls at a call center on the outskirts of New Delhi in 2008. Increasingly, American companies are employing U.S. workers to handle customer service calls in their own homes.