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The Metropolitan Airports Commission approved a plan to change the highway signs to the two terminals at the Twin Cities international airport. The plan is meant to clear up "terminal confusion" among air travelers. 


Every traveler who flies into or out of the Minneapolis area faces the same dilemma: Lindbergh or Humphrey?


      The two terminals of Minneapolis-St. Paul International Airport
are three miles apart, on separate highway exits, marked by signs
that give nothing more than the terminal name. 


Make the wrong
choice - as thousands of people do every year - and the lost time
can mean a missed flight.


      "To be honest with you, I still find it confusing," said
one frequent traveler, Jeff Daprizio, as he waited for a flight to
Las Vegas. "Lindbergh and Humphrey don't mean anything."

      With respect to famed aviator Charles Lindbergh and Vice
President Hubert H. Humphrey, two of Minnesota's most historic
figures, the commission that runs the airport agrees. 


The Metropolitan Airports Commission gave its final approval today to spend $2.2 million for new signs that will guide visitors -- 
and even some locals who aren't always sure which airline flies out of which terminal.

      No road directly connects the two terminals, which means that
drivers who take the wrong exit must first discover their mistake,
then hustle back on the highway to get to the other terminal.

      The Metropolitan Airport Commission estimates as many as 25,000
people go to the wrong terminal each year. In one recent eight-day
stretch, measured by traveler questions at airport information
booths, some 600 people did exactly that, said Pat Hogan, a
spokesman for the airport commission.

      For decades, Humphrey was a little-used charter terminal, the
place where Minnesotans passed through if they were hopping a
small carrier to warm-weather vacations in winter. 


Back then,
Lindbergh was listed on signs as "Main" and Humphrey was listed
as "HHH."

      The signs were changed in 2000 after Humphrey added more
scheduled air service. Charter carriers like Champion Air and Omni
cut or ended flights. 


The confusion has grown as more carriers have
moved in and out of Humphrey - Southwest Airlines began service
from the terminal in March, while Midwest Airlines switched to
Lindbergh in June.

      Complaints about the terminal signage have streamed in from
around the country. Samples provided by Hogan ranged from mild
disappointment to outrage. 


One traveler called it "terrible."
Another called it "visitor hostile." A Pennsylvania man
complained of missing an AirTran flight because he went to
Lindbergh instead of Humphrey, and demanded an apology and
compensation for time wasted waiting for another flight.

      But spending $2.2 million to fix the sign problem has also
caused some heartburn for locals, who wonder why the commission
can't just add the airline names to the existing signs.

      The commission says that would run afoul of state and federal
guidelines for how much information can safely be packed onto a
single sign that drivers are reading at highway speeds.

      The commission's proposal to fix the problem would install new
signs that list the airlines that depart from each terminal. The
signs would drop the Lindbergh and Humphrey names entirely in favor
of "Terminal 1" and "Terminal 2," although commission officials
say the terminals would still retain their historic names.

      The nine airlines flying into Lindbergh would be split over two
signs, a measure that allays concerns about overcrowding the signs.

      Many of the signs will be large, requiring strong supports to
withstand wind loads and driving up the cost of the project. But
Hogan pointed out that existing parking and concession fees will
cover the cost.

      "The people who will benefit from the new signs - airport users
- are the people who will pay for them," Hogan said in an e-mail.


      Travelers at the airport agree more descriptive signs could
help, even if their cost seems too high.

      "It probably would," said Bob Fitzsimmons, who was waiting at
Lindbergh for a flight home to Phoenix. He added, "I would think a
coat of paint would do it."

      The airport commission votes on the plan this afternoon.

Gallery

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Author

The Metropolitan Airports Commission approved a plan to change the highway signs to the two terminals at the Twin Cities international airport. The plan is meant to clear up "terminal confusion" among air travelers.

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