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It was the first day of school for Dan Lear's three kids. In a scramble to get his boys to class on time, the Seattle lawyer wound up parking in a space he probably should have avoided.

"There was a fire hydrant, but the curb wasn't painted and the fire hydrant was painted a kind of a funny color. And so I thought, and maybe it was wishful thinking, but I thought I would be OK to park there," he says.

"I was bummed! I mean, obviously no one's really happy when they get a ticket but I went home, I put it on my fridge and I let it sit there cause I just didn't want to deal with it," he says.

It has helped drivers in London and New York City appeal parking tickets.

It had just expanded into Seattle, and Lear decided to give it a go.


He logged in and the DoNotPay bot asked Lear a series of questions — like where the ticket was issued and a description of what happened. Within minutes, he had a 500-word letter to send to the city.


"Ultimately, yeah, they let me off," Lear says.

The idea behind DoNotPay belongs to Joshua Browder, a 20-year-old student at Stanford University who's originally from London.

He wants to expand the service into San Francisco, so he spends time doing field research, combing the streets, peeking at parking tickets and studying signs. He looks for confusing signage, like one he noticed on a recent visit near the city's Mission District.

"There are two signs," he says after his field trip. "The first one says 7 to 9 a.m. and 4 to 6 p.m., you can't park. And that one is fine and clearly marked. But then there's a sign below it that says no parking up to 6 a.m., but there's no start time. ... It's covered up, and it looks like it's been covered up by the local authorities."

Browder's bot has, so far, helped drivers overturn more than 200,000 parking tickets in London, New York and Seattle.

This month it will enter several more cities including San Francisco, Chicago, Denver and Los Angeles, the capital of cars and traffic. In Los Angeles, about 40 percent of challenged citations are dismissed.

DoNotPay's success rate is 60 percent, according to Browder.

It's easy to see why drivers would flock to this service. But how do city officials feel?

"Currently, we have four part-time field investigators to do the investigations for signs and curbs in the city of Los Angeles," says Wayne Garcia, parking operations chief for the city of Los Angeles.

He says he's anxious to see what will soon come through the mail, given how even a modest uptick in appeals could overload resources. But he admits there could be an upside.

"Our staff spend a great deal of time reviewing letters from motorists in trying to decipher what they're actually contesting," Garcia says.

And that's because most people just don't write like lawyers.

"If this process will help the motorists really focus in on why they're contesting their parking citation, it would also help our staff in reviewing the contested parking citation," he says.

Browder says he wants to "level the playing field so anyone can have the same legal access under the law."

He also wants this kind of legal help to go beyond parking tickets. And in some cities he's already done that — with landlord/tenant disputes and unexplained banking charges.

Right now, he's working on the bot's ability to help refugees apply for asylum.

"If one day someone can have the same standard of legal representation as the richest in society then I think that's a really good aim," he says.

A previous version of this story misspelled Dan Lear's first name as Dean.

Science

Crime, Law and Justice

Arezou Rezvani

Author

The online service DoNotPay has helped motorists in London, New York City and Seattle overturn more than 200,000 parking tickets, the creator says. Now, the service is expanding across the U.S.

'Robot lawyer' makes the case against parking tickets

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