Updated: 11:32 a.m. Friday, Dec. 28 | Posted: 1:45 p.m. Thursday, Dec. 27
CenturyLink is still working to fix problems with its telecommunications network.
CenturyLink says it is making good progress restoring customers' phone and Internet service.
But in a tweet posted this morning, the company said its restoration work is not complete.
Restoring impacted services for our customers is very important to us. We are seeing good progress, but our service restoration work is not complete. Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day.— CenturyLink (@CenturyLink) December 28, 2018
The company has not said how widespread the outage was or how many customers were affected.
Company spokesperson Linda Johnson said CenturyLink is trying to find solutions to the outages, which apparently began Thursday morning. "We know how important these services are to our customers and we are working to restore services as quickly as possible," she said.
Minnesota officials said they learned of their CenturyLink issues at around 9 a.m. Thursday, and described the situation as an "intermittent" problem. "Anyone attempting to dial a State of Minnesota phone number may receive a fast busy signal, but internal calling between agencies and state employees is not impacted. Minnesota IT Services is monitoring the situation with CenturyLink," Emily Shimkus, the interim Minnesota IT Services spokesperson, said in an email.
A Minnesota Department of Public Safety spokesperson said 911 emergency calls were not affected, as far as the department knows.
"It's not a problem with the 911 system, and we have not received any reports of people who were unable to connect with emergency services," DPS' Bruce Gordon said.
Other organizations that have been affected intermittently or steadily include Sun Country Airlines and the City of Edina.
Due to a reported nationwide phone carrier outage, our phone lines are experiencing intermittent issues, which may make it difficult for customers to reach a reservation agent. Our carrier is working to resolve these issues quickly and in the meantime we appreciate your patience!— Sun Country Airlines (@SunCountryAir) December 27, 2018
As of 4:30 pm our non-emergency and city phone lines are still down. CenturyLink does not have any estimated time that lines will be restored. You can reach our no-emergency dispatch at 612-861-9898, or 911 if you need Police, Fire or EMS. https://t.co/yGPhYBusgO— Edina Police Dept (@EdinaPolice) December 27, 2018