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Americans are skipping payments on mortgages, auto loans and other bills. Normally, that could mean massive foreclosures, evictions, cars repossessions and people's credit getting destroyed.

But much of that's been put on pause. Help from Congress and leniency from lenders have kept impending financial disaster at bay for millions of people. But that may not last for long.

The problem is, these efforts aim to create a financial bridge to the future for people who've lost their income in the pandemic — but the bridge is only half built. For one thing, the help still isn't reaching many people who need it.

"My wife has filed, certified every week for her unemployment for 10 weeks now, and they have done nothing," says Jonathan Baird of Bruceton, Tenn. "We've struggled."

Baird is a disabled veteran who gets a small disability pension. But after the pandemic hit, his wife lost her job as a home health aide. That was most of their income. And like many other contract workers, she's run into long delays trying to collect unemployment.

Meanwhile, Baird says his mortgage company told him he didn't qualify for a federal program to postpone payments. Many homeowners have been given wrong or 

 about that. And it appears that's what happened in Baird's case.

Ford to try to get a break on the payments for his pickup truck. "When I contacted them, they told me that there was nothing they could do," he says. "Just basically make your payment or suffer the late fees."

He says a call center worker told him that he didn't qualify for any help because he was late on a car payment last year. When NPR contacted Ford,

the company said that is not its policy. And after reviewing the case, the company is now letting Baird skip his next car payment, which he says is a big help.

"We're paycheck to paycheck like most people," he says. "And when you take away that paycheck, especially for this length of time, we have to make the decision — a vehicle or food."

Ford says the company is allowing many customers hurt financially during the pandemic-related shutdowns to skip payments.

And millions of people are getting help from all kinds of lenders. According to the latest available numbers from the credit bureau TransUnion, about 3 million auto loans and 15 million credit card accounts are in some kind of program to let people skip or make partial payments. Those are probably low estimates. According to the analytics company Black Knight, 4.75 million homeowners — or 

 — have entered into forbearance plans.

Lawmakers don't want these delayed payments to hurt credit scores.

 that people who were current on their payments before the outbreak should still be reported as current on their payments while in a hardship program. And that appears to working for now.

"What we're seeing consistently across the board is actually credit scores are moving upward," says Matthew Komos, a vice president at TransUnion. He says that's both on a month-to-month and year-over-year basis.

But looking ahead, advocates say people could run into big trouble because the terms of these hardship programs can be all over the map.

"Credit cards, auto loans, installment loans, there are no federal guidelines," says Aracely Panameño, a director at the nonprofit Center for Responsible Lending.

She says when it comes time to make up for all those skipped payments, there are federal rules for repayment plans for home mortgages but not for many other types of loans. So she says lawmakers need to protect people. Otherwise, she says, lenders could make demands beyond what people can afford. "You must have a capacity to catch up with your payments in an affordable way," Panameño says.

Chi Chi Wu with the National Consumer Law Center agrees. Without better protections, when it comes time to make up for the missed payments, "there's going to be a lot of people who could experience massive credit reporting harm," says Wu, an attorney focusing on consumer credit issues.

Under the rules for mortgages, consumer advocates say the vast majority of people hurt financially during the outbreak who entered a forbearance plan should have their missed payments moved to the end of the loan term.

That keeps monthly payments the same as they were before and just extends the amount of time to pay the loan. Some other types of lenders are using this approach too. Ford tells NPR it is taking missed payments and moving them to the end of the auto loan term.

For their part, many lenders say that to keep helping people, they need a government conduit through which to borrow money themselves. Bill Himpler is president and CEO of the American Financial Services Association, which represents lenders who make car loans, personal loans, mortgages and offer credit cards.

"If we can't keep the lights on because things have seized up it's not good for anybody," he says. "It's not good for the customer, it's not good for the company, it's not good for the economy."

One big thing lawmakers need to resolve is whether to extend the federal government's expanded unemployment benefits. Getting that unemployment money is the biggest reason most people who've lost jobs are able to pay rent and keep a roof over their heads. And while some people are going back to work, many others are not.

"When the $600-a-week unemployment insurance runs out at the end of July, most people expect tremendous displacement risk," says Andrew Jakabovics with the affordable housing nonprofit Enterprise Community Partners. "Evictions are likely to go through the roof."

And with eviction moratoriums expiring in parts of the country, he says action is needed right away to help people who can't pay the rent as the pandemic drags on.

Meanwhile, as with many other aspects of the coronavirus outbreak, there are disparities along socioeconomic and racial lines. Panameño says her group did a national survey to see who was having trouble paying their bills after the pandemic struck.

"Twenty-five percent of Latinos had already fallen behind with their payments," she says. "Twenty-eight percent of African Americans had fallen behind. That compares to 12 percent of whites that had fallen behind." 

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Chris Arnold

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Hardship programs appear to be helping many people pause payments and survive the economic shutdown so far. But not everybody is getting the help and advocates see big potential trouble ahead.

Millions of Americans skipping payments as tidal wave of defaults, evictions looms

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