Updated: 3:53 p.m. | Posted: 11 a.m.
The Hennepin Theatre Trust says, after selling 5,000 subscriptions Wednesday, season tickets featuring the "Hamilton" musical are no longer available.
The theater set a cap of 15,000 for 2018-2019 season ticket packages. There are 10,000 current subscribers, and they have until March 12 to renew their subscriptions.
But after those season-ticket subscribers are accommodated, fans who missed out will still have a chance to get single-show tickets at the Orpheum Theatre, Theatre spokesperson Dale Stark said.
It's too soon to say how many tickets for "Hamilton" and other shows will be available or what they will cost, Stark said. It will all depend on season ticket sales — but there will likely be tens of thousands of tickets available to the other theater-goers.
"The long and short of it is: we will have plenty of tickets available for "Hamilton" when it goes on sale by itself," Stark said.
Even if all current subscriptions are renewed, there could be about 100,000 tickets available to non-subscribers to see Hamilton during its run at the Orpheum Theatre from Aug 29 to Oct. 7.
The news that season tickets were no longer an option came early Wednesday afternoon, after a rough morning as the Theatre Trust's website crashed in the online crush for the hugely popular show.
After technical difficulties — and great frustration from fans — the trust got the site back up and running.
UPDATE: The Broadway Across America website is back up. However, due to the popularity of the 2018-2019 season, there is still high traffic volume online and over the phone. Please be patient and keep refreshing!— HennepinTheatreTrust (@hennepintheatre) February 14, 2018
By early afternoon, however, the show was over with the organization urging people to sign up and be notified when subscriptions or single ticket offers become available.
2018-2019 Bank of America Broadway on Hennepin Subscriptions are no longer available. Interested in a season subscription? Sign up for our subscription email list on our website to learn if/when more become available.https://t.co/8omKgNAW49— HennepinTheatreTrust (@hennepintheatre) February 14, 2018
Season packages for the 2018-19 season that included "Hamilton" went on sale at 10 a.m.
Stark said the company had tried to prepare for a surge in ticket demand but was still overwhelmed.
"Right at 10 o'clock, there was sudden demand," he said early Wednesday. "They're doing everything to fix that overload."
Pricing for an eight-show season runs from $359 to more than $1,000 depending on dates and seating.
Almost immediately Wednesday morning, there were problems. It wasn't any better trying to buy tickets by phone or in person.
Fans were pretty upset.
this is really not a good experience. your number is busy, and the site is down. Getting a new subscription is not cheap. This is not good planning.— hippolyta (@drhappyMD) February 14, 2018
Omgosh fix it! Giving people panic attacks— Kaycee (@Kaycee_Michelle) February 14, 2018
I just keep getting an error saying my cart has expired over and over and over. I am certain I will lose out. This is a terrible experience.— Tom Rowbotham (@trowbotham) February 14, 2018