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What can we learn about deescalation from Toronto officer?

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Constable Ken Lam confronted a man who stands accused of running people down with his van

Video footage shows Lam was able to arrest the man without firing a single shot.

The video is being shared around the world and Lam is being lauded as a hero. 

What can we learn about de-escalation from Lam's actions? And is he an example of ongoing change in police training? Or just the exception to the norm? 

Guest 1: David Thomas is an associate professor at Florida Gulf Coast University and a former police officer. 

Guest 2: Yasmeen Krameddine is director of research and development at Pro Training

 Use the audio player above to listen to the discussion.