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Sunday was supposed to be the final deadline to enroll in health coverage for 2020 on Healthcare.gov, the federal marketplace for buying individual health insurance. But website glitches — that may have caused enrollment problems — prompted an outcry, and the government restarted enrollment Monday.

The new deadline is Wednesday, Dec. 18, at 3 a.m. ET. Consumers who already have an account can shop for plans and find out if they qualify for subsidies to lower the costs of plans at 

. (Twelve states and D.C. have their own 

 — and their enrollment deadlines vary.)

The person who appears to have flagged the technical issue first was Joshua Peck. He worked on Healthcare.gov outreach at the Center for Medicare & Medicaid Services under President Obama. In 2017, when the Trump Administration slashed the outreach and advertising budget for Healthcare.gov, Peck founded the nonprofit 

 to do some of that work outside of the government.

"On Sunday, I received an alert that told me that there may be an issue on the site," Peck says. He went to the log-in page and got an error message. "It didn't tell people the system was having a problem, it didn't tell people to wait on the site and try again," he says. "It was incredibly confusing."

He shared the message on Twitter and called on CMS to extend the deadline.

That message was amplified by many high profile Democrats, including presidential candidates 

Midday Monday, CMS Administrator Seema Verma seemed to have heeded the call.

CMS did not respond to NPR's request for details about the decision, or for an estimate of how many people may have been affected by the website problems.

, an analyst who tracks enrollment in Affordable Care Act exchanges has a guess as to how many people may have had problems signing up on Sunday.

"I'd estimate that it'll be somewhere in the range of around 100,000 people," he says. He notes 36 hours is not a lot of time to let those people know they still have a chance to sign up for coverage in 2020. "It's better than nothing," he says.

This is not the first time website troubles have kept people from signing up. Healthcare.gov had a famously rocky start in 2013. Even this year, the first day of open enrollment, November 1, had problems. Peck 

 may have missed out on coverage because of those issues.

Overall, enrollment seems to be down a bit from last year, 

 — critics would say undermine — the health exchanges in a variety of ways, but they have proven to be quite resilient.

Still, 27.5 million people are uninsured, 

 found that 4.7 million of them would be eligible for health care plans with zero dollar monthly premiums after subsidies.

The new deadline means a busy extra 36 hours for "

," who help people through the enrollment process for free.

Melanie Hall is a navigator and the executive director of the 

 in the Tampa Bay area. She says the issues on Sunday didn't faze her — she just kept refreshing the page until she was able to get people enrolled. But she's glad there's another chance for consumers who might have been thrown off by the last minute technical issues.

"For anybody that's calling in a panic today or tomorrow, we will have the availability to still make sure that they get enrolled if that's what they choose to do," Hall says.


She's already called several panicked people back to help them finish signing up.


Health

Politics and Government News

Selena Simmons-Duffin

Author

The deadline for enrolling in health plans on Healthcare.gov was supposed to be Sunday. But the federal agency in charge reopened the sign-up period, after an outcry over technical glitches.

Government extends open enrollment for ACA health plans, but only for 36 hours

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