Stay Curious. Stay Connected.
MailNewsletters♡Donate Now
Sign up
*Password must be at least 8 characters and contain one uppercase letter, one lowercase letter, one number and one symbol.
Already have an account?
By submitting, you consent that you are at least 18 years of age and to receive information about MPR's or APMG entities' programs and offerings. The personally identifying information you provide will not be sold, shared, or used for purposes other than to communicate with you about MPR, APMG entities, and its sponsors. You may opt-out at any time clicking the unsubscribe link at the bottom of any email communication. View our Privacy Policy.
Sign in to your profile
Forgot Password?
New to MPR News?
Welcome back
to news
for you
Reset Password

Enter the username on file and we'll send you a code to reset your password.

Still require assistance or not sure what your User Name is?
Welcome back
to news
for you
Email Verification

A verification code has been emailed to

Still awaiting the code?
COVID-19
Allison Aubrey, NPR

To bridge the digital divide, Biden administration launches vaccine hotline

Go Deeper.

Create an account or log in to save stories.

Log inCreate a free Account

Like this?

Thanks for liking this story! We have added it to a list of your favorite stories.

Show me!
A medical professional from UofL Health administers a vaccine to a patient in their vehicle at University of Louisville Cardinal Stadium.
A medical professional from UofL Health administers a vaccine to a patient in their vehicle at University of Louisville Cardinal Stadium.
Jon Cherry | Getty Images

In the early months of the vaccination campaign, internet access was essential to the search for a vaccination appointment.

But given that more than 14 million people in the U.S. lack reliable access to high-speed internet, technology has been a barrier for some Americans.

To help overcome this digital divide, the Biden administration has launched a new vaccination assistance hotline for people who would prefer to get information via telephone. It's part of the administration's push to get 70 percent of adults in the U.S. vaccinated with at least one dose by July 4.

"We know that millions of people in America don't have consistent access to broadband or are uncomfortable navigating the web," said Dr. Marcella Nunez Smith, who chairs the Biden administration's COVID-19 Health Equity Task Force. "Centering equity in our pandemic response, as the President has prioritized, requires us to meet people where they are.”

By dialing 1-800-232-0233 from any phone, people in search of a vaccine can opt to talk to a call center representative who can provide information about locations that offer the shots. Assistance is provided in English, Spanish and many additional languages. In addition, there's a TTY line for callers who are hearing impaired.

The hotline builds on digital vaccine-finder sites that have been up and running for weeks.

So far, the hotline has not been widely publicized to the public, though it has been operational for about a week. The administration's COVID team has shared information about the hotline with community leaders and members of Congress, including the Congressional Rural Caucus and Congressional Black Caucus, asking them to share the number with constituents. In addition, Nunez Smith shared information on the hotline with Made to Save, a group that is working to increase access and trust in the COVID-19 vaccines in communities of color, asking the group to spread the word about this new tool.

These outreach efforts have been targeted to reach communities who may be most likely to benefit from an additional option to locate a vaccination site, said Nunez Smith.

"The 1-800 number is in place to ensure that people who aren't online (as well as people who don't speak English or Spanish) have access to all the information they need to make the decision to keep themselves, loved ones and community safe by getting vaccinated," she added.

Earlier this spring, the administration announced the launch of the COVID-19 Community Corps, a grassroots network made up of groups all over the country aimed at encouraging Americans to get vaccinated.

At a Zoom event last week with many of the Community Corps partners, Surgeon General Vivek Murthy, along with two additional administration officials focused on COVID-19 response, Andy Slavitt and Mina Hsiang, presented an overview of the range of tools aimed at making vaccinations more convenient, including the new vaccination assistance hotline.

In addition to describing the 1-800-232-0233 hotline, additional tools to locate vaccination sites and availability include vaccines.gov (English) or vacunas.gov (Spanish) to search and find a vaccine near as well as a text-based tool.

And last week, the federal government established two text-only lines to send localized information about nearby sites. To access these lines, text a zip code to 438829 (GETVAX) for English or 822862 (VACUNA) for Spanish.

During the Zoom call, Murthy pointed to the goal of getting millions more shots in arms by July 4. "It will be challenging," he told the group. "We have to work harder. We have to have more conversations. We've got to make the vaccine more accessible."

Copyright 2021 NPR. To see more, visit https://www.npr.org.